PRIVACY POLICY
Effective Date: January 1, 2025
Royal Balloon Co. ("we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, including through our website, email, SMS messaging, and the use of photos and videos of our decorations. By accessing or using our services, you agree to the terms of this Privacy Policy and our Terms & Conditions.
1. Information Collection
- We may collect the following personal information:
- Contact Information: Name, email address, phone number, and other details you provide during inquiries, bookings, or service engagements.
- Communication Content: Information contained in your communications with us via email or SMS.
- Media Content: Photographs and videos of our balloon decorations at your events, captured with your prior consent.
2. Use of Information
- Your personal information may be used for the following purposes:
- Service Delivery: To process your orders, manage bookings, and provide the services you request.
- Communication: To send you updates, confirmations, and respond to your inquiries.
- Marketing and Portfolio: With your explicit consent, to showcase photos or videos of our decorations on our website, social media platforms, or promotional materials.
- Service Improvement: To analyze customer preferences and enhance our offerings.
- Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. Information Sharing
- We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., payment processors, email or SMS platforms), subject to confidentiality obligations.
- Legal Requirements: When disclosure is necessary to comply with legal obligations, protect our rights, or prevent fraud.
4. Media Content Usage
- With your explicit consent, we may capture photos and videos of our balloon decorations at your events for marketing and portfolio purposes. If you prefer not to have your event featured, please inform us in writing at the time of booking or immediately after the event. Requests to remove published content will be honored within a reasonable timeframe.
5. Data Security
- We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
- You have the right to:
- Access and Correction: Request access to and correction of your personal information.
- Opt-Out: Unsubscribe from promotional communications by following the instructions provided in the communication.
- Withdraw Consent: Revoke consent for the use of event media content by contacting us.
- Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
7. Data Retention
- We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Changes to This Privacy Policy
- We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. Your continued use of our services after such modifications constitutes your acknowledgment of the updated policy.
9. Contact Information
- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.